Terms & Conditions

This website (granvilleislanddelivery.co) is operated by Vancouver Foodie Inc. (dba Granville Island Delivery Co.) Throughout the site, the terms “we”, “us” and “our” refer to Granville Island Delivery Co. We offer this website, including all information, tools and services available from this site to you, the user/customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including, without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Lead Times & Corporate Order Deposits

We currently have a two business day lead time, due to our fulfillment process with our Vendors. This ensures that your items arrive fresh on the day of your order. Orders must be placed by 10:30AM one business day prior (Pacific Standard Time) to qualify for delivery. For orders larger than 20 gift boxes we require 10 business days, and for large corporate volume orders lead times of 2-4 weeks may apply based on product availability. 

For corporate volume orders, a deposit schedule may be required based on lead time, delivery date and total value of order.

Product and Substitutions 

Every effort is made to include all the items listed on every product page in every gift. Because of the seasonal nature of some of the items, it is necessary at times to substitute products when appropriate. We reserve the right to substitute products of equal or greater value in these situations.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Pricing Policy 

All prices are subject to any applicable taxes according to federal and state/provincial/territorial laws. If your location can be determined, prices will be shown in your currency.  Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to adjust the price of those items.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Website Contents 

Unless otherwise noted, the website, and all materials on the website, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Vancouver Foodie Inc. and other trademarks appearing on the Sites are the trademarks of Vancouver Foodie Inc. and/or its subsidiaries.

The website and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.

Third Party Links

Certain content, products and services available via our service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Liquor Delivery Service 

As per the BC Liquor Control and Licensing Act, Basket Revolution Gifts may offer customers the option to add liquor to their gift baskets, hampers and boxes. The Act permits a delivery service to purchase the liquor on behalf of a customer and deliver the liquor to the customer. By placing your request for liquor to be added to your gift order, you certify under penalty of law that you and the intended recipients are at least 19 years old. Our delivery agents are trained to follow the Serve It Right program and are instructed to obtain identification of the gift recipient to ensure age of majority.

As the company is not permitted to store any alcohol on the premises, the company will purchase liquor on your behalf. Liquor prices will be charged at liquor store pricing, plus a $5 pick up fee and these prices are included in the prices of the gift arrangements.

Indemnification

You agree to defend, indemnify and hold Granville Island Delivery Co. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of the Agreement.

Returns 

If for any reason you are not 100% satisfied with your product and would like to return please let us know by contacting 604-728-5846 or info@granvilleislanddelivery.co. Shipping charges are non-refundable. For returned gift boxes, a 20% restocking fee will be applied and the customer is responsible for shipping charges related to the return of the goods. 

Changes to Terms & Conditions

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.